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What will the business environment be like over the coming 12 months? As we approach the end of the year everyone will be wondering what lies ahead. Your readers may be interested in some answers from economists in “Forecast 2012."
Business owners must protect their reputation and their profits by monitoring customer reviews on social media sites. Effective steps include responding in a productive way to negative and positive reviews, and arranging to receive an alert each time a business is mentioned in an Internet post.
Retailers can increase their profits by redesigning their web sites in response to customer feedback. Web analytics programs identify the design elements that lead to “buy” decisions as customers move through a site.
Business owners can attract and retain the best employees by offering good benefits. The most coveted programs, though, can be costly. Human resources experts offer advice on how to cap expenses while keeping employees motivated.
Business owners can often negotiate better terms for their property leases, thanks to the high vacancy rates that are legacies from the recent recession. But the time to act is now, since the economic rebound in many markets has made landlords less anxious to strike deals. In "Leasing Matters" experts on real estate tell how to take a stronger seat at the negotiating table.
Negative employees can anger customers and upset co-workers. Turning downbeat players into positive performers, though, can prove a daunting task. In this article, human resource experts from around the country tell how to motivate problem personnel and protect business profits. Sidebars offer specific "how to" steps for four of the most common workplace scenarios.
Computer software is a critical component of every successful business. From number crunching to word processing to newsletter design, a myriad of support operations require programs that get the job done. Most of your readers likely opt for Microsoft Office with its array of popular support programs. Unfortunately, the licensing fees can really add up when users need to add new computers to handle burgeoning workloads. Little wonder many business owners are taking new looks at free or low cost alternatives to MS Office. These include Google Apps, OpenOffice.org and Zoho.
But can Office alternatives get the job done? And what are the unexpected stumbling blocks for those who take the plunge? The answers are in “Saving on Software.”
Small businesses are turning to social networks to cement customer relationships and spark sales. Twitter is fast becoming the network of choice for its ability to leverage customer needs. How can your readers participate in Twitter? What are the best approaches that help fatten the bottom line? Experts from around the country address those questions in this article.